Last updated: 24 August 2026
These Terms & Conditions govern your use of the sastiflights.uk website and any flight, Umrah, or holiday package enquiries and bookings made through SastiFlights, a trading name of Perfect Umrah and Travels Limited ("SastiFlights", "we", "us", "our"), a Member of the Perfect Umrah and Travels Group. By using our website or messaging us on WhatsApp, phone, or email, you agree to these Terms.
Perfect Umrah and Travels Limited
Registered Office: 25 Gervase Close, Wembley, London, HA9 9EH
Operational Branch: 13 Station Road, London, SE25 5AH
Email: info@sastiflights.uk · Phone: 0333 344 4202
We are IATA accredited and operate under strict international regulatory compliance frameworks.
Fares displayed on our website are indicative only, based on economy return prices per person at the time of publishing, and are subject to availability, travel dates and live airline pricing at the time of booking. To obtain a live, bookable fare, you must message us on WhatsApp, by phone, or by email with your travel dates and requirements. No booking is confirmed until you have received written confirmation and, where applicable, made payment in full or in accordance with agreed payment terms.
Perfect Umrah and Travels Limited acts as an authorized sub-agent for Times Travel Ltd (ATOL 74904). Please note that the baseline packages promoted on this website are Land-Only arrangements (Hotels, Ground Transfers, and Visa Assistance) and do not inherently include flights. Because land-only packages are not covered by the ATOL scheme, ATOL financial protection does not automatically apply to these standalone ground services.
If you request our team to manually customise your itinerary to include flights, any flight-inclusive holiday packages arranged via our partner network will be fully protected under the ATOL scheme by our supplier, Times Travel Ltd (ATOL 74904). Upon booking a flight-inclusive package, you will be issued an official ATOL Certificate detailing exactly what is protected. For more information, visit www.atol.org.uk.
Payment terms, including deposits and balance due dates, will be confirmed with you directly by our booking team before your booking is finalised. Prices quoted are subject to change until full payment is received and your booking is confirmed by the relevant airline or supplier.
Cancellation and amendment terms, including any applicable fees, are governed by the fare rules and conditions of the airline, hotel, or supplier used for your booking, and will be explained to you by our team before you confirm your booking. Refunds, where applicable, will be processed in accordance with the relevant supplier's policy and may take several weeks to be returned by the airline or supplier.
It is your responsibility to ensure you hold a valid passport, any required visas, and comply with the entry requirements of your destination country. We can provide guidance and, for Umrah and certain destinations, visa assistance as part of a package — but the final responsibility for valid travel documentation rests with the traveller.
Our WhatsApp quote buttons connect you with one of our UK-based booking agents during their working hours. Response times may vary; during office hours (Monday–Friday 9am–6pm, Saturday 10am–4pm) our average reply time is under 15 minutes. Messages sent outside these hours will be answered as soon as possible on the next working day. We are not responsible for delays caused by WhatsApp platform outages or issues outside our control.
The content on sastiflights.uk is provided for general information about our services. While we take care to keep information accurate, prices, availability and route information may change without notice and should always be confirmed with our team before booking.
We act as a booking agent facilitating arrangements with third-party airlines, hotels and suppliers. To the fullest extent permitted by law, we are not liable for acts, omissions, delays, cancellations or failures of third-party airlines, hotels, ground transport providers or visa authorities. Nothing in these Terms limits our liability for matters which cannot be limited or excluded under applicable law.
If you have a complaint about our service, please contact us at info@sastiflights.uk or call 0333 344 4202, and we will aim to resolve your concern promptly.
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms & Conditions from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
For any questions about these Terms & Conditions, please contact us at info@sastiflights.uk or call 0333 344 4202.